On Tue, May 6, 2008 at 6:32 PM, Stephen Kellett
<lua@objmedia.demon.co.uk> wrote:
> Frankly, I think the reply you got was more arrogant than your message.
>
> The company I work for create software tools. Despite the wonderful
> testimonials and emails congratulating us on our work we occasionally get
> the most incredibly insensitive and arrogant emails from potential customers
> that I assume are frustrated for one reason or another (which is why their
> emails appear arrogant or insensitive, etc, etc).
>
> The incorrect approach is to berate them for their attitude.
>
> The sensible approach is to identify why they have that attitude, attend to
> the problem they have and then fix whatever caused them to have that
> attitude.
>
> Its sometimes a hard one to swallow and you won't always manage it (for
> example, if like me you suffer from occasional low blood sugar, you can
> either be rude (unintentionally, the low blood sugar causes running on
> ardenaline and you are often unaware of your own behaviour) or walk away,
> get something to eat and answer the email sensibly).
>
> Sorry you didn't get on with Lua, its a great language.
>
> Stephen
>
In a business environment I understand that sentiment. Not here
though. None of us are here to serve the incompetent.
--
-Patrick Donnelly
"One of the lessons of history is that nothing is often a good thing
to do and always a clever thing to say."
-Will Durant
