Re: Help i'm new

[Stephen Kellett <lua@...>]

Jim White wrote:
> Hi don't worry about it. In the time it between that message and this I 
> have successfully installed python. After spending about a month trying 
> to install lua my attitude probably does suck but then again a month 
> with no results vs. ten minutes... Maybe I have a point.

Frankly, I think the reply you got was more arrogant than your message.

The company I work for create software tools. Despite the wonderful 
testimonials and emails congratulating us on our work we occasionally 
get the most incredibly insensitive and arrogant emails from potential 
customers that I assume are frustrated for one reason or another (which 
is why their emails appear arrogant or insensitive, etc, etc).

The incorrect approach is to berate them for their attitude.

The sensible approach is to identify why they have that attitude, attend 
to the problem they have and then fix whatever caused them to have that 
attitude.

Its sometimes a hard one to swallow and you won't always manage it (for 
example, if like me you suffer from occasional low blood sugar, you can 
either be rude (unintentionally, the low blood sugar causes running on 
ardenaline and you are often unaware of your own behaviour) or walk 
away, get something to eat and answer the email sensibly).

Sorry you didn't get on with Lua, its a great language.

Stephen