Re: Stop Feeding The Trolls

[martinwguy <martinwguy@...>]

This isn't the first list to have this problem and the solutions are known.

Two documents:

Reading: The book Producing Open Source Software, freely available at
producingoss.com, the chapter on Communications, sections "Avoiding
common pitfalls" and "Difficult people"

Watching: How to Protect your Open Source Project from Poisonous People
http://www.youtube.com/watch?v=Q52kFL8zVoM

Though the titles are a bit over the top for the current case, but
they give many examples, the sort of well-meaning behaviour that
actually worsen the situation (such as ranting at them on-list or
banning them via technical means), and the sort of solutions that tend
to improve matters.

    M